Local Delivery for Detroit, Ann Arbor and Lansing areas.
National delivery is available please call for quotes.
see map for details
Your mattress order will be delivered and unloaded for you, to your curbside, by a third party freight company. Some products ship directly to you from our manufacturers. Shipping is available to road accessible locations within the continental 48 states. Locations only accessible by ferry must contact us for shipping prices. You must inspect merchandise prior to the delivery person leaving; you may refuse delivery of defective, damaged, or non-conforming merchandise.
Mattresses from Corsicana, IBC and Symbol will be hand inspected before being placed in recycled cardboard boxes and large plastic bags for secured shipping by private freight carriers. Memory foam mattresses made by Natures Sleep are compressed in a vacuum sealed bag to fit into a small box for easy shipping. All other items will be sent through UPS or FedEx. Items delivered to southeast Michigan may be hand delivered by the local warehouse, or even picked up by the customer at their convenience. The local warehouse has twine to help secure packages to your vehicle, but we are not responsible or liable for any damage that occurs while you transport your own products.
All of our items are shipped with insurance; however, it is very important that you inspect the package before signing to accept it. When you sign the delivery slip, you are stating that your item has no damage and that an insurance claim can not be filed for the item. If you do see damage to the packaging, you must show it to the delivery driver to be properly documented and decide if the item should be immediately returned or opened for further inspection. Damages found after the driver leaves will not be covered by the insurance policy.
Most items are kept in stock at all times and will ship within 2 business days. Items not in stock typically take 1 week to arrive at the distribution center for shipping. Once shipped, delivery takes 2-10 days. Your estimated arrival date will be known before you place your order only if you call to ask. Express shipping is available upon special request. You must be home to inspect and sign for the delivery, so we will call you to schedule a time for your delivery. If you are not home when we attempt to make a scheduled delivery, you may be charged extra for the second delivery.
Standard delivery service is to the front door of your home or building on the ground floor.
We are available to help with stairs, setup, cleanup, and disposal of old mattress for an additional fee. Gratuity for the driver is welcomed but not required.
We do not ship on major US holidays. All delivery dates are estimates and are not guaranteed. You will bear the cost of return shipping. Shipping is only refundable if we ship the wrong item. Items must be returned in the condition in which they arrived and in their original packaging. A 15 percent restocking fee applies to all returns.
Returns are possible for some items, but not all. Please read more about our Returns Policy.